FAQs
Once you have created an account with us, we will reward you with loyalty points for every purchase that you make. For every whole £1 that you spend you will receive one point in return.
Please note Loyalty points expire after 12 months.
Please see here for more information
Simply select the product you want and add to the shopping cart. A soft add to cart window will appear. You may click on the cart icon on the top right-hand corner to view the cart. This is an editable cart where you can increase or decrease item quantity.
Select one of below for checking out:
Go to Cart – This will take you to the editable cart, where the quantity can be changed. You may also enter a Gift Message at the Cart, if the order is sent as a gift. From here you may Checkout using one of below options.
Go to Checkout – For a speedy checkout please go to Checkout, where you can complete the order.
Google Pay – Takes you to checkout by Google
Shop Pay – Takes you to Checkout
Paypal – Takes you to checkout by Paypal
Customers can checkout as a guest as well as a registered user. By
registering as a user your details will be remembered every time you place an order with us. You will also be able to accumulate loyalty points as a registered user, which can be claimed against your future orders.
What are the payment methods?
- Credit Card
- Paypal
- Google pay
We are sorry that you have received an incorrect item. So that we can take next steps please send as much as information via email. Any images of the wrong product would help us deal with the inquiry quicker.
If the item is returned please ensure that you retain Proof of Postage when returning the item so that we can reimburse you for the cost. You can send a copy of this within your email.
As with all refunds, we will process this as quickly as possible. This, however, may take up to 14-days, depending on the payment method used, your bank or the time of year.
Please see Delivery Information for shipping Charges.
UK orders over £40 qualify for Free Standard Delivery
The Tea Makers LTD are committed to providing the very best quality Speciality Teas. All our teas have been carefully and personally chosen ensuring that only the freshest tea leaves are available. We have used appropriate packaging for different options to maintain freshness and to enjoy the health benefits for longer.
If you would like to make a change to an order, please contact us as soon as possible;
- from the email address your account is registered under
- with your order number
- with the specific change(s) you would like to make
We will always try our best to accommodate customer changes, but please note that this is not always possible. We are unable to amend orders once processed and dispatched.
For this reason we kindly ask all customers to be sure of the items that they would like to purchase, the services they would like to use and the details they provide when placing an order on our website.
Only one discount or promotional offer can be applied per order.
Discounts may include, but are not limited to, 15% off for signing up to our Newsletter, Loyalty Point discounts, product discounts from Subscribe and Save discounts, promotional codes and site-wide sales.
Discounts cannot be combined with any other promotions, offers or discounts within the same transaction.
If multiple discounts are available, please select the one you would like to apply to your order. Please note that if multiple discounts are entered, the POS system will default to the most recent discount and reject all others.
Discounts do not apply to shipping costs (with the exception of specific Free Shipping promotions), taxes or any other fees.
Example:
If a customer has a 15% discount code from signing up to our Newsletter, this cannot be combined with a £10 discount voucher from redeeming Loyalty Points.
For more information, please see our Terms and Conditions.
We recommend storing your tea in an airtight container and away from direct sources of light. Our caddies are suitable for this, we do also sell storage jars too.
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Tea is zero rated (0%) for VAT and duty in UK. So, we do not include VAT for tea on our website price.
This means overseas customers will not see a difference in price when you add a tea product to the basket.
However, tea might not be zero rated in your country and you will have to pay the VAT (and duty) when importing. We are really sorry about this, and additional charges incurred after Brexit.
We do charge VAT for all accessories, and we remove the 20% VAT for all overseas customers.
UK Orders - We include a packing slip with all UK orders dispatched and this does not have pricing information or sender information.
Overseas Orders - An official electronic invoice is submitted to all overseas orders for customs purposes. Sometimes this is also attached to the box by the customs.
Our free tea samples are a great way to try a brand new tea!
We offer a free sample of our tea for all orders above £25 placed directly on our website. Once your basket value goes above £25, a pop-up will appear with a selection of tea samples for you to pick from.
We do change the free sample selection time to time to give variety of options to our customers.
Please note that subscription orders are created automatically and do not include the option to include a free sample.
A Message from the Founder – A Commitment to Quality & Price Adjustment
Dear Valued Customers,
At The Tea Makers of London, our mission has always been to provide you with the finest quality teas, sourced ethically and crafted with care.
Over the past three years, we have absorbed rising costs in specialty tea sourcing, global inflation, supply chain challenges, and increased freight and logistics expenses. Additionally, recent tax increases on businesses have further impacted operational costs.
Despite these challenges, we have kept our prices steady to ensure our teas remain accessible. However, to continue delivering the exceptional quality you expect while sustaining our business, we will be making a small price adjustment of 5%-10%, effective 1st April 2025.
This update allows us to continue offering your favourite teas at the highest quality, ensuring every cup reflects our commitment to excellence—from garden to teapot.
As a regular customers, you will still be able to get 10% off if you signup to our Subscribe and Save service, available for every tea we sell.
We truly appreciate your support and loyalty. Your passion for tea inspires us to keep sourcing, blending, and delivering the finest teas for you to enjoy.
If you have any questions, feel free to reach out to us at sales@theteamakers.co.uk.
Thank you for being part of our tea-loving community.
Warm regards,
Sam Sameen
Founder – The Tea Makers of London